Twitter's interim grievance officer quits

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India brought in the new IT rules, putting many restrictions on the operations of social media firms in the country.

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Twitter's interim grievance officer quits

  • The story: India brought in the new IT rules, putting many restrictions on the operations of social media firms in the country. A key part was appointment of certain officials, to handle customer grievances. After some resistance, the platforms started appointing officials.
  • Twitter churn: In June itself, Twitter’s interim resident grievance officer for India stepped down, leaving the micro-blogging site without a grievance official as mandated by the new IT rules to address complaints from Indian subscribers. Mr Dharmendra Chatur, appointed as interim resident grievance officer for India by Twitter, quit from the post. The social media company’s website no longer displayed his name, as required under Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021.
  • Government's stand: The development comes at a time when the micro-blogging platform has been engaged in a tussle with the Indian government over the new social media rules. The government slammed Twitter for deliberate defiance and failure to comply with the country’s new IT rules. The new rules came into effect from May 25 and mandate social media companies to establish a grievance redressal mechanism for resolving complaints from the users or victims.
  • 4. 5 million users: All "significant social media companies", with over 50 lakh user base shall appoint a grievance officer to deal with such complaints and share the name and contact details of such officers.
  1. The big social media companies are mandated to appoint a chief compliance officer, a Nodal Contact Person and a resident grievance officer. All of them should be resident in India.
  2. Twitter in response to the final notice issued by the government on June 5 had said that it intends to comply with the new IT rules and will share details of the chief compliance officer. In the meantime, the microblogging platform had appointed Chatur as interim resident grievance officer for India.
  • Summary: Twitter now displays the company’s name in the place of grievance officer for India with a US address and an email ID. If this continues, then the company will have lost legal protection as an intermediary and will be legally held responsible for all content posted by its users on the platform.




 

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PT's IAS Academy: Twitter's interim grievance officer quits
Twitter's interim grievance officer quits
India brought in the new IT rules, putting many restrictions on the operations of social media firms in the country.
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